ShroomVerse Support

Help, bug reports and questions

Reporting a bug

The more of this you can include, the faster it can be fixed:

• Your device and OS version (for example, iPhone 14, iOS 18.2)
• The app version, shown at the bottom of the Settings panel
• What you were doing when it happened, and what you expected instead
• A screenshot or screen recording, if the problem is something you can see

Common questions

I reinstalled the game, or switched device, and my progress is gone

ShroomVerse saves your galaxy to your own device, and there is no account or cloud save yet. Uninstalling the app deletes that save, and progress does not follow you to a new phone. If your device backup includes app data, restoring from that backup may bring it back.

I bought something and it did not arrive

Purchases are processed by Apple or Google, not by us. If the store charged you but the boost did not appear, first fully close and reopen the game — a purchase interrupted by a lost connection is usually delivered on the next launch. If it still has not arrived, email us with the store receipt and we will sort it out.

I paid for No Ads and it is not active on my new device

No Ads is a permanent purchase, so the store re-delivers it automatically when you install the game again with the same Apple ID or Google account. Open the game while online and give it a moment. If it does not return, email us with your receipt.

Can I restore the boosts I bought?

Not automatically. Resource, Factory and Research boosts are consumable purchases, so neither store keeps a record of them after they are delivered, and there is no server on our side holding your entitlements. Only No Ads can be restored. If you have lost boosts you paid for, email us with your receipts and we will do what we can.

A rewarded ad will not play

Rewarded ads come from an ad network, and sometimes there is simply no ad available for your region at that moment. Checking your connection and trying again a little later usually resolves it. Nothing is lost if an ad fails to appear.

The game is in the wrong language

Open the Settings panel with the gear button at the top left, then Language. The game restarts when you change it, which is expected — it is how the correct fonts are loaded for scripts such as Japanese, Arabic and Urdu. Your progress is saved first.

I am not getting notifications, or I want them to stop

Notifications are scheduled on your own device and are entirely optional. Turn them on or off in your device settings, under ShroomVerse. The game works normally either way.

How do I delete my data?

Uninstalling the app removes your save from your device. We hold no personal data about you on any server. See the privacy policy for what the third-party services in the app collect and how to reset your advertising identifier.

Privacy

What the app collects, and what Google AdMob, Firebase Crashlytics and Unity IAP collect, is set out in full in the ShroomVerse privacy policy.